bullet  TIENet Frequenly Asked Questions

District Liaison Contact List

1.      What do I do if I forget my password?  Contact your District TIENET Liaison who will reset your access back to a temporary password. You will need to reset to a permanent password again. You may re-use the original password you entered.

2.      How many times can I try to enter a password incorrectly before I will be locked out of the system?  The number of incorrect password attempts resulting in being locked out of the system is 4 times. 

3.      How long does a lockout last before I can re-enter my password?  The length of time you are locked out of the system is determined by your TIENET system administrator.  It is currently set at 15 minutes. 

4.      When I log in, is the password case sensitive? Is User ID or District Name case sensitive?  The TIENET password IS case sensitive; the School District ID and User ID fields are NOT case sensitive.

5.      Sometimes when I click on the browser back and forward arrows, I bounce out of the system? What am I doing wrong?  It is important to remember to work WITHIN the TIENET window – the forward and back arrows are part of your internet browser and are not part of TIENET.  If you click on the browser arrows and are bounced out, you may try refreshing the page, or you may need to log back into TIENET.

6.      Why can't I see my students?  If you are unable to see the students that you need to work with, it is generally because TIENET does not have the correct location where you work, or you may not be in the correct Security group (i.e. Teacher, OT, Counselor). Please contact your District Liaison.

7.      How do I find a student document? Click on the Students link located on your Home Page side bar.  Then search for a student by using the Student Quick Search form.

8.      When I search for a student, why does it return “No search results”?  You may have entered incorrect information into the Quick Search Form.  Try searching by just a few letters of the student’s last name.  The less information you enter into the Quick Search Form, the broader your results will be. If this still does not return information, contact your District Liaison.  Typically the staff person’s “works at” data needs to be corrected in the Staff Profile.

9.      Can more than one person work on a section of a document at the same time?  No.  If more than one person tries to edit the same section, they will get a warning that another user is already working on that section. The first user will need to exit edit mode before the second user can edit the section.

10. I created an IEP but do not see the section I need. How do I go back and add it in?  Make sure that you are in View mode (you will not see the green “save” buttons or any color coded fields.)   Next, click the link for More Actions located on the Actions toolbar in the top light blue section of the page and then click Modify Setup.  This takes you back to the document setup screen.  You can now check the sections that you want to add, then click New. The section is now added to your document.

11. Can I copy and paste from another document into TIENET?  Yes. You should have both applications open (Ex: MS Word and the TIENET IEP that you want to copy text into.) Prior to copying text, we recommend that you format the text and font for Tahoma (or similar) font, size 9.5, to match the TIENET font, if there are no stylized text icons in the text box where you are working. Highlight the text you want to copy and paste it directly into the TIENET section where it is needed.

12. Does TIENET have a spell check function?  Yes, the spell check feature is accessed by clicking on this icon WorBBA and is located at the top of each page when you are in edit mode.  NOTE:  When using spell check, you can add words to the “dictionary” by clicking:   WorBBC during the spell check process.

13. How do I change the status of a document?   Make sure that you are in View mode (you will not see the green “save” buttons or any color coded fields.)   Next, click the link for More Actions located on the Actions toolbar in the top light blue section of the page.   Next click on the Change Status of the Document link.  This is used when a document is ready for review or finalization.  There are three status positions: Draft, Review and Final.

14. What does the “Review” status mean?   The “Review” selection is an option that allows Districts to set documents in an interim status, triggering tasks or review prior to finalization.  This is also an opportunity to notify other team members or administrators of a change to a document or to set up a meeting.  For more information contact your District Core Trainer(s).

15. What is the difference between “Save, Done Editing”, and “Save, Continue Editing”?  The Save, Done Editing button means you are done editing and want to save your work – for the time being. You can still edit the section at a later time.  Save, Continue Editing allows you to save your work as you continue to work.  As with all computer applications, you save your work periodically to ensure that you do not lose data if your workstation or laptop loses connection to the internet or your District server times out.  TIENET also has security “time outs” to comply with privacy. Therefore, continue to save your work while you are in edit mode. TIENET will timeout after 45 minutes. Best practice is to periodically save your work to ensure against data loss.

16. What are the differences between the print features?  Print This Section prints the section of the document you are working on.  Print All prints the entire document (such as the whole IEP or Evaluation).  Print Selected Sections allows you to select which sections of the document you would like to print.  This print option also allows you to print large spaces for handwriting by clicking on the check box.  This may be useful if a laptop is not available for the meeting and meeting participants want to make notations.

17. How do I get rid of the header and footer notations that keep printing out on forms?  These are headers and footers from your internet browser settings which are a Windows default. These can be easily removed.  From the web browser toolbar click on File, then Page Setup. You will need to highlight and delete the formula that is entered in the header and footer section of the window.  NOTE:  By removing this formula you will be removing the header and footer information that you may want on documents that you print from the Internet.  If you anticipate wanting the header and footer to print on other documents, you may want to save the formula and reenter it when you need page information.

18. Why do some Insert Statement links have a bank while others are empty? The public insert statement links are populated by your school district.  If a bank is empty then no statements have yet been created by your District administrators.  You may still select private statements to create your own personal bank.

19. What does the “Update from profile” message mean?  When information has changed in the Student Profile, TIENET will ask the end-user if they want to update the documents. Clicking on the Update Now link will update the document with the new information from the Student’s Profile. 

20.  Can I edit a file based document that I’ve uploaded?   No.  TIENET allows end users to upload documents that are not part of TIENET but the District wants to maintain (such as psychological reports, transportation data sheets) by scanning them into TIENET. Scanned documents are PDFs and therefore, not editable.