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Links to External
Documents
Frequently Asked
Questions
1.
What do I do if I forget my
password?
Contact your building
secretary. She will reset your
access back to a temporary
password. You will need to
reset to a permanent
password again. You may
re-use the original password
you entered.
2.
How many times can I try to
enter a password incorrectly
before I will be locked out
of the system?
The number of incorrect
password attempts resulting
in being locked out of the
system is 4 times.
3.
How long does a lockout last
before I can re-enter my
password?
The length of time you are
locked out of the system is
determined by your TIENET
system administrator. It is
currently set at 15
minutes.
4.
When I log in, is the
password case sensitive? Is
User ID or District Name
case sensitive?
The TIENET
password IS
case sensitive; the
School District ID and User
ID fields are NOT case
sensitive.
5.
Sometimes when I click on
the browser back and forward
arrows, I bounce out of the
system? What am I doing
wrong?
It is important to remember
to work WITHIN the TIENET
window – the forward and
back arrows are part of your
internet browser and are not
part of TIENET. If you
click on the browser arrows
and are bounced out, you may
try refreshing the page, or
you may need to log back
into TIENET.
6.
Why can't
I find a student I'm searching
for?
If
you are unable to find a
student that you need to
work with, it is generally
because you have not chosen
the correct location.
7.
How do I find a
student document?
Click on the Students link
located on your Home Page
side bar. Then search for a
student by using the Student
Quick Search form.
8.
When I search for a
student, why does it return
“No search results”?
You may have entered
incorrect information into
the Quick Search Form. Try
searching by just a few
letters of the student’s
last name. The less
information you enter into
the Quick Search Form, the
broader your results will
be. If this still does not
return information, contact
your building secretary.
Typically the staff
person’s “works at” data
needs to be corrected in the
Staff Profile.
9.
Can more than one person
work on a section of a
document at the same time?
No. If more than one person
tries to edit the same
section, they will get a
warning that another user is
already working on that
section. The first user will
need to exit edit mode
before the second user can
edit the section.
10.
I created an IFSP but do not
see the section I need. How
do I go back and add it in?
Make sure that you are in
View mode (you will not see
the green “save” buttons or
any color coded fields.)
Next, click the link for More Actions located on
the Actions toolbar in the
top light blue section of
the page and then click Modify Setup. This
takes you back to the
document setup screen. You
can now check the sections
that you want to add, then
click New. The section is
now added to your document.
11.
Can I copy and paste from
another document into TIENET?
Yes. You should have both
applications open (Ex: MS
Word and the TIENET IFSP that
you want to copy text into.)
Prior to copying text, we
recommend that you format
the text and font for Tahoma
(or similar) font, size 9.5,
to match the TIENET font, if
there are no stylized text
icons in the text box where
you are working. Highlight
the text you want to copy
and paste it directly into
the TIENET section where it
is needed.
12.
Does TIENET have a spell
check function?
Yes, the spell check feature
is accessed by clicking on
this icon  and
is located at the top of
each page when you are in edit mode. NOTE: When
using spell check, you can
add words to the
“dictionary” by clicking:  during
the spell check process.
13.
How do I change the status
of a document?
Make sure that you are in
View mode (you will not see
the green “save” buttons or
any color coded fields.)
Next, click the link for More Actions located on
the Actions toolbar in the
top light blue section of
the page. Next click on
the Change Status of the
Document link. This is
used when a document is
ready for review or
finalization. There are
three status positions:
Draft, Review and Final.
14.
What does the
“Review” status mean?
The “Review” selection is an
option that allows staff
to set documents in an
interim status, triggering
tasks or review prior to
finalization. This is also
an opportunity to notify
other team members or
administrators of a change
to a document or to set up a
meeting.
15.
What is the
difference between “Save,
Done Editing”, and “Save,
Continue Editing”?
The Save, Done Editing
button means you are done
editing and want to save
your work – for the time
being. You can still
edit the section at a later
time. Save, Continue
Editing allows you to
save your work as you
continue to work. As with
all computer applications,
you save your work
periodically to ensure that
you do not lose data if your
workstation or laptop loses
connection to the internet
or your District server
times out.
TIENET
also has security “time
outs” to comply with
privacy. Therefore, continue
to save your work while you
are in edit mode. TIENET
will timeout after 45
minutes. Best practice is to
periodically save your work
to ensure against data loss.
16.
What are the differences
between the print features?
Print
This Section
prints the section of the
document you are working
on. Print All prints
the entire document (such as
the whole IFSP or
Evaluation). Print
Selected Sections allows
you to select which sections
of the document you would
like to print. This print
option also allows you to
print large spaces for
handwriting by
clicking on the check box.
This may be useful if a
laptop is not available for
the meeting and meeting
participants want to make
notations.
17.
How do I get rid of the
header and footer notations
that keep printing out on
forms?
These are headers and
footers from your internet
browser settings which are a
Windows default. These can
be easily removed. From the
web browser toolbar click on
File, then Page Setup. You
will need to highlight and
delete the formula that is
entered in the header and
footer section of the
window. NOTE: By removing
this formula you will be
removing the header and
footer information that you
may want on documents that
you print from the
Internet. If you anticipate
wanting the header and
footer to print on other
documents, you may want to
save the formula and reenter
it when you need page
information.
18.
Why do some Insert Statement
links have a bank while
others are empty?
The public insert statement
links are populated by the
MISD TIEnet Team. If a bank
is empty then no statements
have yet been created by
your core trainers. Contact
your core trainer to have
insert statements added. You may
still select private
statements to create your
own personal bank.
19.
What does the “Update
from profile” message mean?
When information has changed
in the Student Profile,
TIENET will ask the end-user
if they want to update the
documents. Clicking on the
Update Now link will update
the document with the new
information from the
Student’s Profile.
20.
Can I edit a file based
document that I’ve uploaded?
No. TIENET allows end users
to upload documents that are
not part of TIENET but the
District wants to maintain
(such as psychological
reports, transportation data
sheets) by scanning them
into TIENET. Scanned
documents are PDFs and
therefore, not editable.
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